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Application Process

Anyone seeking help from the Trust must fill in the Trust’s standard application form. All applicants are advised to seek appropriate money/debt advice before applying to increase their chance of a successful application.

If an applicant would prefer us to speak to someone else regarding their application, they must give details of this third party in section 5 of the application. In all cases the applicant must sign section 12 of the application form (unless Power of Attorney is applicable). We treat all applications in the strictest confidence.

There are a number of ways in which to apply to the British Gas Energy Trust:

The quickest way to apply, if you have access to the internet, is via the Trust's Online Application Form.. The Trust takes great care in creating online facilities that support you through the application process. You can start completing the form and come back to it at any time with guidance given at each step.

However we understand that this may not suit all applicants who may prefer to complete a copy of the application form by hand. It is possible to print a copy of the application form by clicking here. This can then be completed by hand and submitted via our freepost address. Application forms can also be obtained from a local advice centre.

In all cases we cannot begin to assess an application form until all supporting documentation is provided. Evidence of income can be shown via a bank statement, wage slips or benefit letters. All evidence provided must be dated within three months however we can accept annual benefit letters for Works Pension, State Pension, Child Benefit and Disability Living Allowance (DLA).

The Trust acknowledges receipt of all applications it receives. If further information is required to assess the application this will usually be requested at the acknowledgement stage. An applicant is given four weeks to provide the required information. If the applicant does not reply within this time they are sent a reminder letter and given a further two weeks to submit the requested information. If the applicant does not reply within the six weeks granted, their application is closed as we assume they no longer want to apply. If they have difficulty obtaining the information needed to send to the Trust (for example if they are waiting for information from the DWP) they should inform the Trust before the six weeks is up. The Trust can then give them more time to send in what is needed.

If an applicant is asking for help with a gas or electricity debt we will contact the supplying company to confirm how much the applicant owes.

The Trust’s Decision

The Trust always writes to inform the applicant (or their nominated third party if this is requested in Section 5) if they have been successful or unsuccessful in their application for an award.

If an applicant is successful in obtaining a grant to clear their gas/electricity debts, the Trust writes to inform them (or their nominated third party) of this and a payment is made directly to British Gas on their behalf.

Similarly, if an applicant is successful in obtaining a grant to clear other household debts or purchase other essential household items, the Trust will write to them (or their nominated third party) to confirm an award has been made and how the award will be paid. This is usually via a cheque made payable to the supplying company or via Argos vouchers for a specific item (non-transferrable).

If the Trust is unable to help an applicant, the Trust will write to them (or their nominated third party).

Applying to the Trust again

An applicant who receives an award cannot reapply to the Trust for a period of two years.
If an applicant is not successful they can re-apply to the Trust if their circumstances change.
The decision of the Trust is final, we do not operate an appeals procedure.