Application Process

To be considered for a grant from the British Gas Energy Trust, you must fill in an online application form. This section guides you through the process, provides useful information, and shows you where you can get additional advice.

Who Can Apply

Both customers and non-customers of British Gas can apply.  Applicants must live within England, Scotland or Wales.  The trust cannot accept applications from residents in Northern Ireland, the Isle of Man or the Channel Islands.

Due to severe pressure on the Trust's budgets, awards will only be made to the highest priority cases e.g. applicants in extreme hardship and with exceptional/multiple vulnerabilities.

We strongly recommend you seek money / debt advice before applying to the Trust to increase your chance of a successful application.

The Trust prioritises help to applicants who are clearly struggling to pay their domestic gas and electricity bills.

Only the account holder can apply for a grant to clear gas and / or electricity debt. If the account holder is unable to complete the application form, an explanation must be given why someone else is completing the form on their behalf.


How to apply

Anyone seeking help from the Trust must fill in the Trust’s application form.  All applicants are advised to seek appropriate money/debt advice before applying to increase their chance of a successful application.

There are a number of ways you can apply to the British Gas Energy Trust:

The quickest way to apply, if you have access to the internet, is via the Trust's Online Application Form - see the link on the right of this page. The Trust takes great care in creating online facilities that support you through the application process. You can start completing the form and come back to it at any time with guidance given at each step.

If you are having difficulties completely completing the form please call our helpline on 01733 421021. Alternatively, please visit your nearest advisor who can assist you in completing the application form. Click for details

The Trust acknowledges receipt of all applications it receives. If we require further information to assess your application we will request this and you are given four weeks to provide the required information. If you do not reply within the four weeks, your application will be closed as we assume you no longer want to apply. If you have difficulty obtaining the information needed to send to the Trust (for example if you are waiting for information from the DWP) you should inform the Trust before the four weeks is up. The Trust can then give you more time to send in what is needed.

All evidence provided must be dated within three months of your application, however we can accept annual benefit letters for Works Pension, State Pension, Child Benefit and Disability Living Allowance (DLA).

If you are asking for help with a gas or electricity debt we will contact your supplying energy company to confirm how much you owe.

If you would prefer us to speak to someone else regarding your application e.g. a support worker or carer, you must give details of this third party in your application. We treat all applications in the strictest confidence.

Are you eligible for help from any other Trust?

The British Gas Energy Trust is part of a 'Shared Programme of Giving' with a number of other utility trusts and funds. By applying to the British Gas Energy Trust you will automatically be considered for help from any trust or fund within the shared programme. For more information go to

The Trust’s Decision

The Trust always writes to inform you (or your nominated third party if this is requested in Section 5) if  you have been successful or unsuccessful with your application for an award. If you are successful and receive a grant to clear your gas and / or electricity debts, the Trust will write to inform you (or your nominated third party) of this and a payment will be made directly to British Gas on their behalf. If your grant is to clear a debt owed to another energy supplier you will receive a cheque made payable to that supplier.

Similarly, if you are successful in obtaining a grant to clear other household debts or purchase other essential household items, the Trust will write to you (or your nominated third party) to confirm an award has been made and how the award will be paid.

If the Trust is unable to help you  we will write to you (or your nominated third party).


Applying to the Trust again

If you receive an award you cannot reapply to the Trust for a period of two years. If you are unsuccessful you can re-apply to the Trust if your circumstances change e.g. you get a job, have a change in household income, a medical diagnosis etc. The decision of the Trust is final, we do not operate an appeals procedure.

Apply For A Grant

The easiest way for an individual to apply is via the Trust’s online application form

Need help with
your application form?

Find your nearest Local Advisor who can help and advise you on completing an application.

Click here